SurveySparrow is an omnichannel experience management platform that helps businesses collect customer feedback and deliver exceptional user experiences. The platform offers various products and solutions to cater to different business needs. Some of the key business problems that SurveySparrow solves include gathering customer feedback, improving customer experience, increasing customer loyalty, and monitoring online reviews. The platform enables businesses to collect feedback through surveys, chatbots, and offline surveys. It also provides reputation management tools to track and manage online reviews.SurveySparrow's use cases include customer experience, employee experience, product experience, marketing experience, and sales experience. It offers features such as executive dashboards, customer journey mapping, beautiful and mobile-first surveys, recurring surveys, white label surveys, audience management, and secure surveys. The platform also supports API, webhooks, and integrations to extend its capabilities.