Welcome to our FAQ

Opening a Cledara account entails having access to a financial service. If you are authorized to manage payments on your company’s behalf, Cledara requires certain documentation, including:

• Company and Ultimate Beneficial Owner (UBO) register
• A passport photo/national ID front and back of all UBOs owning more than 25% of the company shares

Rest assured that once you start the signup process, Cledara will guide you through all the documents required, and we are at support@cledara.com to help if any questions arise.

A Cledara account entails having access to a financial service - i.e. a debit card. Just like when you open a business bank account or apply for insurance, Cledara’s process ensures that your experience and that of all our customers is safe, secure and compliant with financial regulations.

We understand that chasing directors and shareholders for copies of personal documents can be challenging at times. If you're having problems collecting the complete set of documents required, email us at support@cledara.com and we will assist you.

There are no limits on transfers in or out of your Cledara account set by Cledara. Note that individual transfers into Cledara may be limited by the payments systems – for example GBP Faster Payments is limited to GBP 250,000 per transfer.

Unlike ERPs and traditional finance software, Cledara is easy to set up and use. On average, each subscription only takes around 2 minutes to create in our system.   

And here’s the great part: once set up, Cledara is on autopilot as you scale.

Note: Even if you do not set up all your company's subscriptions straight away, the good news is that Cledara Engage will automatically detect all SaaS subscriptions used in your business.

The specific terms and conditions that apply to your Cledara account depend on the country or region where you are located.

Cledara operates in more than 30 countries worldwide. As a financial product, we must comply with local regulations in each market. We also work with different financial infrastructure providers across regions.

To ensure we meet all applicable requirements, the terms and conditions for using Cledara may vary based on your location.

You can find the terms and conditions relevant to your account by visiting our terms and conditions page. There, you'll see the different terms listed by country or region.

Simply identify the section that matches your location, and those are the terms and conditions that govern your use of Cledara's services.

At Cledara, we take data privacy and security extremely seriously. We have robust procedures in place for processing customer data and documents to ensure full compliance with all applicable regulations.

Your documents and personal data are processed and retained in strict accordance with our comprehensive Privacy Policy and Data Processing Agreement. We adhere to major data protection laws such as GDPR, CCPA, and regulations related to Anti-Money Laundering and counter-terrorist financing.

The specific processing and retention of your data depends on the nature and purpose for which you have provided it to us. Our Data Processing Agreement outlines these details, so we recommend reviewing it carefully.

To open a Cledara account, you must provide certain documentation to allow us to complete regulatory Know-Your-Customer checks and screening. For this, we use reputable third-party compliance tools and screening against global databases. This fulfills our obligations under financial regulations.

Rest assured, access to your documents and data is strictly limited to only those individuals who require it for legitimate business purposes related to your account and our compliance requirements.

If you have any other questions about our data processing procedures, we encourage you to refer to the Data Processing Agreement or contact our Data Protection Officer at dpo@cledara.com. Transparency and earning your trust are extremely important to us.

A virtual card is a debit, credit or prepaid card that is issued (or usable) without having a corresponding plastic card present. A virtual card can be used to purchase goods or services online, just like a regular physical card.

Cledara provides Visa debit cards to its European customers, meaning you can use your Cledara cards wherever Mastercard is accepted.

You can use Cledara’s virtual cards to pay any SaaS vendor, as our cards are Visa and are accepted everywhere. Cledara will work with any SaaS vendor you choose as we do not rely on software integrations.

Yes, you can pay with your Cledara Visa Card or Cledara Mastercard wherever Visa or Mastercard are accepted online.

Yes, you can pay with your Cledara Mastercard wherever Mastercard is accepted online. We do not charge any foreign currency fees as we use the official Mastercard foreign exchange rate at the moment the transaction was processed

This means that if you are paying for SaaS in foreign currency other than your Cledara currency, you can typically save 2-4% compared with your current existing banking provider.

No. We do not charge you anything to top up your Cledara account.

No. We do not charge any transaction fees. We also do not charge any percentage-based fees.

Cledara does not charge any additional FX fees. Any payment made with a Cledara Mastercard in a currency that is different to your Cledara account will be converted at the Mastercard rate with no markup.

The cost of card issuance is already included in your plan.

With a monthly contract, you pay the regular monthly subscription fee each month. Your contract automatically renews each month unless you cancel at least one day before the renewal date.

An annual contract requires paying the entire year's subscription fees upfront. However, you receive a discount compared to paying month-to-month. Your annual contract is guaranteed at the same price for the whole year.

The only requirement to receive the annual discount is paying the full year's fees upfront. We do not offer monthly or quarterly payment plans for annual contracts.

If you need to change or cancel your contract, you must contact us at least one day before the renewal date. This applies whether you have a monthly or annual contract.

We encourage reviewing your contract terms carefully. This ensures you understand the pricing implications and renewal conditions for monthly versus annual subscriptions.

To cancel your Cledara account, you have two options:

1. Self-Service Cancellation: Log into your account and contact us via the real-time chat bot in the bottom corner of the screen. This functionality is available to all Cledara account admins.
2. Contact Customer Support: Email us at hello@cledara.com to request cancellation of your account. Our support team will assist you through the process.

Once you cancel, you can continue using Cledara until the end date of your current contract period. Before that date, be sure to:

1. Withdraw any unspent funds from your account (if you're a debit customer)
2. Repay any outstanding balances (if you're a credit customer)

We want to make the cancellation process as straightforward as possible. Don't hesitate to reach out to our friendly support team if you have any other questions!

No, there is no limit to how much you can keep in your Cledara account.

Our customers in US have accounts denominated in USD. Europe can hold balances with us in GBP and EUR, regardless of where they are based. Nevertheless, virtual cards can be used to make payments in any currency and country.

There are two ways Cledara automatically collects invoices for SaaS subscriptions. This will greatly reduce the time spent chasing people for invoices:

• If your plan includes a Gmail integration, Cledara will automatically detect invoices from most SaaS companies and attach them to the corresponding subscription payment in Cledara.
• You can also forward your invoices to a dedicated inbox that we will provide you with. Invoices that land in that inbox will be also automatically attached to the corresponding subscription payment in Cledara.

Cledara currently supports Netsuite, Quickbooks and Xero. Once you define in which account you'd like us to record your expenses, journal entries will be generated automatically in your accounting system. Entries can be sent reconciled or unreconciled, allowing you flexibility in your approval process.

We will be adding new accounting integrations shortly, If your accounting system is not currently supported, please let us know.

Certainly. SaaS Invoices will still be matched to their corresponding payment automatically and you’ll be able to export them, as well as the transactions record in CSV format.

Additionally, you can also generate a bank statement of all movements in Cledara by time frame.

Yes, Cledara's virtual cards can be added to Curve cards so that you can spend anywhere you want.

As most SaaS is paid for online, Cledara operates exclusively with virtual cards and does not issue plastic cards.

Yes. Even though Cledara is specifically built for SaaS, it is possible to make one-off payments with Cledara’s virtual cards.

Opening a Cledara account also means having access to a financial service - a virtual charge card. 

If you are authorized to manage payments on your company’s behalf, the following is required to ensure that your experience and that of all our customers is safe, secure and compliant with financial regulations: 

• Company details 
• Details of one Executive Director
• Details of one Shareholder owning more than 25% (if the Executive provided owns less than 25% of the company)

Rest assured that once you start the signup process, Cledara will guide you through all the documents required, and we are here to help if any questions arise. 

A Cledara account entails having access to a financial service - i.e. a charge card. Just like when you open a business bank account or apply for insurance, Cledara’s process ensures that your experience and that of all our customers is safe, secure and compliant with financial regulations.

Note that Cledara has no ability to collect funds from individuals in any case, not even in the case of company default.

Unlike ERPs and traditional finance software, Cledara is easy to set up and use. On average, each subscription only takes around 2 minutes to create in our system.   

And here’s the great part: once set up, Cledara is on autopilot as you scale.

Note: You need not set up all your company subscriptions straight away. The good news is that Cledara Engage will automatically detect all SaaS subscriptions used in your business, even if they are not added just yet to Cledara.

Unlike ERPs and traditional finance software, Cledara is easy to set up and use. On average, each subscription only takes around 2 minutes to create in our system.   

And here’s the great part: once set up, Cledara is on autopilot as you scale.

Note: You need not set up all your company subscriptions straight away. The good news is that Cledara Engage will automatically detect all SaaS subscriptions used in your business, even if they are not added just yet to Cledara.

Cledara’s virtual cards are tokenized charge cards issued by Mastercard, the safest security standard for a virtual card.

Unlike virtual cards from other providers, Cledara’s tokenized cards are not identified by a PAN. They are instead identified by a token that only the Cledara cardholder can use to access card details.

Tokenized cards are very difficult to misuse, even if they fall into the wrong hands. Cledara customers benefit from more secure cards to make software payments as safe as possible.

Three steps:

• Cledara connects to your financial account via Plaid, which creates a secure connection between your bank and Cledara to share the financial information needed to calculate your credit limit.

This is done with encrypted and protected tokens so your data remains safe at all times.

• Cledara makes a calculation to determine your Cledara credit limit
• You’re assigned a limit and are ready to proceed.

Your credit limit will vary depending on the account you choose to connect.

To maximize the credit available in Cledara, we recommend choosing the account that best represents the financial position of your company, which is often the account with more funds.

You can use Cledara’s virtual cards to pay any SaaS vendor, as our cards are Mastercards and are accepted everywhere.

Cledara will work with any SaaS vendor you choose as we do not rely on software integrations.

Yes, you can pay with your Cledara Mastercard wherever Mastercard is accepted online. We do not charge any foreign currency fees as we use the official Mastercard foreign exchange rate at the moment the transaction was processed

This means that if you are paying for SaaS in foreign currency other than your Cledara currency, you can typically save 2-4% compared with your current existing banking provider.

Our customers in the US can hold balances in USD.

Nevertheless, customers can make payments in any currency and country without incurring FX fees.

There are two ways Cledara automatically collects invoices for SaaS subscriptions. This will greatly reduce the time spent chasing people for invoices:

• If your plan includes a Gmail integration, Cledara will automatically detect invoices from most SaaS companies and attach them to the corresponding subscription payment in Cledara.
• You can also forward your invoices to a dedicated inbox that we will provide you with. Invoices that land in that inbox will be also automatically attached to the corresponding subscription payment in Cledara.

Certainly. SaaS Invoices will still be matched to their corresponding payment automatically and you’ll be able to easily export them, as well as the transactions record in CSV format.

Additionally, you can also generate a bank statement of all movements in Cledara by time frame.

As most SaaS is paid for online, Cledara operates exclusively with virtual cards and does not issue plastic cards.

Not at the moment although we are working to enable this soon. Let us know if you’re interested in this feature by dropping us a message at support@cledara.com.

Yes. Even though Cledara is specifically built for SaaS, it is possible to make one-off payments with Cledara’s virtual cards.

There's no limit to the number of cashback rewards you can earn with Cledara Rewards Program.

It’s very simple. There are two rates that are the same across all plans:

• For all software as a service spending, you will get back 2% of your spend.
• For other spend such as online advertising and cloud hosting, you will get back 1% of your spend.

Note: Spend that does not qualify for Cledara Rewards includes money transfers, consultancy services, domain purchases and most online shopping.

Cashback can be claimed 30 days after the original purchase. Once claimed, your funds will be deducted from your credit debt. You can then use your funds for the future payments of your choice on Cledara.