The Round Robin is an automated ticket assignment platform specifically designed for Zendesk users. Its primary function is to evenly distribute tickets among agents in a round robin manner. This app comes equipped with several functionalities, including the ability to limit the number of tickets in an agent's queue, prioritize certain queues, route tickets based on set rules, assign alternate agents, and manage agent availability through work schedules. It also offers the flexibility to unassign or reassign tickets when an agent is unavailable and ensures that all tickets from the same requester are assigned to the same agent.