This guide has been created using Cledara’s data to help software buyers make an informed decision on whether
Intercom
is the right solution for their business.
This guide has been created using Cledara’s data to help software buyers make an informed decision on whether
Intercom
is the right solution for their business.
Intercom is a popular customer service solution. It helps businesses run their support operations with inboxes for support agents, live chat features and built-in phoning capabilities. You can also use Intercom to host help center content, and to create an AI chatbot to answer common queries. Overall, it streamlines customer communication, fostering engagement and enhancing support efficiency.
Intercom’s pricing depends on the size of your business, the features you plan to use and the number of seats you require.
Prices are based on real Cledara data and are stated in as yearly costs in USD. The prices are based on the 25th, 50th, and 75th percentile and will include the full cost (including items such as tax)
As customer service solutions go, Intercom is a market leader—and for good reason. It provides companies with a comprehensive range of ways to interact with their customers, from AI-powered chatbots to push notifications, newsletters to help centers. Despite being feature-rich, the platform is refreshingly easy to use. It also provides good analytics insights to help you keep improving your customer communication. There are cheaper platforms out there, but if you’re prepared to pay for it, Intercom offers everything you need to foster a close relationship with your users.
According to reviews from its users, these are the main use cases for Intercom.
Intercom helps streamline customer support by providing a centralized system for support teams to manage and respond to customer inquiries. Support agents each have their own inbox, where they can work through customer queries, replying via live chat or email.
As well as providing support to your users when they need it, Intercom allows you to engage with them proactively. You can send notifications, emails, or website banners to lists of specific customers. You can also create multiple Help Centers and News Centers tailored to audience subsets.
We’ve looked at reviews across a number of platforms and summarized the sentiment of Intercom users. Here are some of the aspects customers value about it, and some which could be improved.
View on G2 (4.5 stars) View on Capterra (4.5 stars)
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Intercom is a very comprehensive customer service platform, but if you’re considering a subscription, it’s worth also examining some alternatives. LiveChat might be more appropriate for customers who prefer a lower price point, and Zendesk may be a better match if you don’t plan to make use of Intercom’s sales and marketing features.