Jotform is a platform offering a free online form builder and form creator. It is designed to solve the business problem of creating and managing forms easily and efficiently. The product's key features include the ability to customize forms, access to a variety of form templates, and integration with payment processors like PayPal. The product also offers conditional logic, which allows users to show or hide form fields based on certain criteria. Jotform supports integrations with popular apps and services like PayPal, Google Sheets, and Mailchimp.